Lodi365 Privacy Policy – Your Data, Kept Safe

Introduction

Welcome to the Lodi365 Privacy Policy. This document explains how Lodi365 ("we," "us," or "our") collects, uses, shares, and safeguards your personal data when you visit https://lodi365.net, create an account, place bets, or use any of our services. Whether you're playing Tongits, betting on PBA games, or spinning JILI Slots, this privacy policy applies to all your interactions with our platform.

By registering an account with Lodi365, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of it, please do not use our services. For any questions, you can reach us at support@lodi365.net.

We may update this policy from time to time to reflect changes in our practices, legal requirements, or new features on the platform. When we make significant changes, we will notify registered members via email or a notice on the site. The "Last updated" date at the top of this page always reflects the most current version.

Information We Collect

Lodi365 collects personal information to operate our platform safely, verify your identity, and deliver a smooth gaming experience for every Kabayan on our platform. Here is a breakdown of what we collect:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and a username you choose.
• Identity verification (KYC): Government-issued ID (such as PhilSys ID, UMID, driver's license, or passport), selfie photo, and proof of address — required for withdrawals above certain thresholds as mandated by PAGCOR and AMLC regulations.
• Financial information: Your GCash or Maya mobile number, bank account details (for BDO, BPI, UnionBank transfers via PESONet/InstaPay), or card details for Visa/Mastercard transactions. Note that we do not store full card numbers — payment processors handle that securely.
• Communications: Any messages you send to our customer support team via live chat or email.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device model, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, referral source, and click patterns.
• Cookies and tracking technologies: Session cookies, preference cookies, and analytics cookies (see Section 7 for more on cookies).
• Location data: General location inferred from your IP address to ensure you are accessing from a permitted jurisdiction.

How We Use Your Information

Every piece of data we collect has a specific, lawful purpose. Here's how your information is used at Lodi365:

• Account management: To create and maintain your Lodi365 account, verify your identity, and manage your preferences.
• Transaction processing: To process deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and bank transfers safely and accurately.
• Legal compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Council (AMLC) rules, and the Data Privacy Act of 2012. KYC verification is not optional — it is a legal obligation we must fulfill.
• Fraud prevention and security: To detect and prevent fraud, money laundering, underage gambling, and unauthorized access to accounts.
• Platform improvement: To analyze how players use Lodi365 and improve the gaming experience, fix bugs, and develop new features like better mobile navigation or faster cashouts.
• Customer support: To respond to your queries, complaints, and feedback efficiently and in a personalized way.
• Responsible gaming: To monitor for signs of problem gambling and enforce self-exclusion or deposit limits when a player requests them or when required by policy.
• Marketing communications: To send you promotions, bonuses, and updates — but only if you have opted in. You can unsubscribe from marketing emails at any time.

How We Share Your Information

Lodi365 does not sell, trade, or rent your personal data to outside parties for commercial purposes. Period. However, there are limited circumstances where we share your information with trusted third parties:

• Payment processors: Partners like GCash, Maya, and local banks need certain transaction details to process your deposits and withdrawals. They have their own privacy policies and security standards.
• KYC and identity verification services: Third-party providers who help us verify government IDs and confirm your identity during the registration process.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), AMLC, or other government agencies if required by law or court order.
• Technology and analytics providers: Cloud hosting, analytics, and security vendors who help operate the platform. All are bound by strict data processing agreements (DPAs).
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction. We will notify you in advance if this occurs.

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes beyond what is strictly necessary.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by Philippine law. Here are our standard retention periods:

• Account data: Retained for the lifetime of your account plus five (5) years after closure, in line with PAGCOR and AMLC record-keeping requirements.
• Transaction records: Retained for ten (10) years to comply with Anti-Money Laundering regulations under Philippine law.
• Support communications: Retained for three (3) years after the final interaction.
• Marketing consent records: Retained for as long as you remain subscribed or three (3) years after your last interaction, whichever is longer.
• Device and usage logs: Typically retained for 12 months for security and fraud detection purposes.

After the applicable retention period, your data is securely deleted or anonymized so it can no longer be linked back to you personally.

Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data at Lodi365:

• Right to be informed: You have the right to know when and how your personal data is being collected, stored, and used.
• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction/rectification: If your information is inaccurate or outdated, you can ask us to correct it.
• Right to erasure or blocking: You can request that we delete or block your personal data in certain circumstances — for example, if it is no longer necessary for the purpose it was collected, subject to legal obligations that require us to retain records.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to file a complaint: If you believe your data privacy rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, send your written request to support@lodi365.net. We will respond within 15 business days, as required by Philippine law.

Cookies and Tracking Technologies

Like most websites and online platforms, Lodi365 uses cookies — small text files stored on your device — to improve your experience. Here's what we use and why:

• Essential cookies: Required for the platform to function correctly. These handle things like keeping you logged in during your session and remembering your language preference. You cannot opt out of these.
• Analytics cookies: Help us understand how players navigate Lodi365 so we can improve the experience. Data collected is aggregated and anonymized.
• Functional cookies: Remember your preferences (like your preferred deposit method or game filters) to personalize your experience on return visits.
• Marketing cookies: Used only if you have opted in to receive promotional communications from us. These help us show you relevant offers.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Lodi365 platform.

Children's Privacy

Lodi365 is strictly an adults-only platform. You must be at least 21 years old to register and play, as required by PAGCOR regulations. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has created an account or provided us with personal information, we will immediately suspend the account, delete all associated data, and report the incident to the relevant authorities as required by law. If you believe a minor may have registered on our platform, please contact us at support@lodi365.net right away.

Age verification is a mandatory step during our KYC process and is taken very seriously by the Lodi365 team.

Security Measures

We take the security of your personal data seriously. Lodi365 employs a multi-layered security approach to protect your information from unauthorized access, disclosure, alteration, or destruction:

• TLS/SSL encryption: All data transmitted between your device and Lodi365 servers is encrypted using 256-bit SSL/TLS technology.
• Two-factor authentication (2FA): Available for all Lodi365 accounts to add an extra layer of protection at login.
• Firewalls and intrusion detection: Server-level protections to block unauthorized access attempts.
• Regular security audits: Our platform undergoes periodic penetration testing and security reviews by qualified cybersecurity professionals.
• Staff training: All Lodi365 employees who handle personal data are trained on data privacy best practices and are bound by confidentiality obligations.
• Data breach response: In the unlikely event of a data breach affecting your rights and freedoms, we will notify you and the National Privacy Commission within 72 hours as required by law.

While we take all reasonable steps to protect your data, no system is 100% impenetrable. We encourage you to use a strong, unique password for your Lodi365 account and to enable 2FA for maximum protection.

Changes to This Privacy Policy

Lodi365 reserves the right to update or modify this privacy policy at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to your registered email address, if the change significantly affects how we use your data.
• Post a prominent notice on the Lodi365 homepage for at least 14 days.

Your continued use of the Lodi365 platform after any changes take effect constitutes your acceptance of the updated privacy policy. If you do not agree with the updated terms, you may close your account and request deletion of your data (subject to legal retention requirements).

Contact Our Data Protection Officer

For any questions, concerns, or requests related to this privacy policy or your personal data, please contact our designated Data Protection Officer (DPO):

• Email: support@lodi365.net
• Website: https://lodi365.net
• Response time: Within 15 business days

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at https://www.privacy.gov.ph.